We will exchange or refund a product when:

– There is valid proof or purchase.
– It is within 6 weeks of the original purchase date.
– It is in original packaging / condition and the product is unworn, unwashed and unused.

We will replace a defective product provided that:

– There is a valid proof of purchase.
– It is within 2 weeks of the original purchase date.
– Product is defective to manufacturer workmanship.

There are three avenues for raising complaints or concerns:

1. In store with our sales consultants
2. Via our Head Office using  email address info@rufarogarments.com or telephonically at 011 028 6691.
3. Or through the suggestion box in stores. These are twice a month.